A service by Swiss Post

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Frequently asked questions

Registration and Login

SwissID is free of charge for you as a user.

You can create a SwissID account in just a few minutes. To do this, you need access to your e-mail account and possibly also your mobile device. Once you have created an account you are logged in directly. You can then set up the other functions when you need them. The functions "Identification" and "Signature" are currently not available.

Your password must be between 9 and 64 characters long. You can use upper case and lower case letters as well as numbers and special characters.

Characteristics of a strong password: 

  • The longer the password, the more secure it is.
  • It should not contain your first name or last name and should also not include your e-mail address. 
  • Do not use any familiar words, common passwords or dates.
  • Avoid keyboard, number or letter sequences and repetitions. 
  • Avoid replacing letters in a word with similar numbers or special characters (e.g. “P@@sw0rd”).

When you are setting your password we help you by showing the password strength. This display takes into consideration the aforementioned characteristics of a good password.

Password mnemonic:

A “password mnemonic” is a simple method for creating a good password. Simply memorise a sentence that you can use to remember your password at any time. In the following example, the password is formed from the first letter of each word. The punctuation marks are replaced by an exclamation mark.

Example “password mnemonic”: Good night, sleep tight, don't let the bedbugs bite!

Example “password”: Gn,st,dltbb!

The system can be expanded and amended as required.

Use the e-mail address you used to create your SwissID account. If you don't know it anymore, please contact our customer service by telephone on 0848 99 88 00. 

Check the following points:

  • Have you registered your current e-mail address correctly?
  • Check if the e-mail has gone to the spam folder of your e-mail program. If so, add the domain swissid.ch to the list of secure senders so that the e-mails are shown in your inbox in the future. 

If the problem continues, please contact our customer service by telephone on 0848 99 88 00. 

This email is an additional security measure to better protect your SwissID from unauthorised access.

You have received this email because we detected that someone logged into your account from a device that has not previously been used to log into the account. Many online services now have this function.

If you recognise this login attempt, i.e. if you actually did attempt to log in, you can ignore this email. Otherwise, it could mean that someone has accessed your SwissID account without authorisation. In this case, please change your password immediately and contact our customer service if you have any more questions.

In addition to a password, many online services require a second factor for the login. This increases security. Therefore we send you an SMS code to your mobile device every time you log in. 

To reset your password, visit swissid.ch/recovery and follow the instructions.

Please contact our customer service by telephone on 0848 99 88 00. 

If you have entered your password incorrectly five times, your account will be temporarily blocked. Please try again after 15 minutes, reset your password or contact our customer service by telephone on 0848 99 88 00. 

If you do not approve the use of the required data, you will go back to the online service and can use this only with limitations. In your SwissID account you can see which data you have approved for use by which online service provider and you can withdraw approvals at any time. To do this, log into your SwissID account. Under "My online services" you can delete the data consent for every online service individually.

My SwissID account

Log into your SwissID account. Under "Login settings" you can change your e-mail address at any time. During the change you will receive an e-mail with a confirmation code. Enter the code to confirm your new e-mail address. You will then use your new e-mail address for the login.

To ensure that you have made these changes, you will additionally receive a notification sent to your old e-mail address. If you made the changes yourself, you can ignore this e-mail.

If you are unaware of this change, it is possible that someone has had unauthorised access to your SwissID account. In this case, log in to your SwissID account by using the “Forgot password?” function. Then check all the information for your SwissID account. If you notice any unusual account activities, we recommend that you change the password for your SwissID account. 

If you no longer have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

Log into your SwissID account. Under "Login settings" you can change your mobile phone number at any time. During the change you will receive an SMS with a confirmation code. Enter the code to confirm your new mobile phone number. You will then use your new mobile phone number for the login.

Log into your SwissID account. Under "Login settings" you can change your password at any time.

Log into your SwissID account. Under "Personal information" you can change your personal details at any time.

You can permanently delete your SwissID account at any time. How you go about deleting your account depends on whether or not you have a verified identity.

If you do not have a verified identity, please contact our customer service by email at support@swissid.ch. Please make sure that your email:

  • is sent from the email address linked with your SwissID account;
  • contains the first name linked with your SwissID account;
  • contains the surname linked with your SwissID account.

If you have a verified identity, please fill out and sign the following form and return it to us (address on the form):

To permanently delete a SwissID account on behalf of a deceased person, please fill out and sign the following form and return it to us (address on the form):

Keeping your SwissID account secure is our key priority and regular renewal of your password is therefore important.

For the renewal and expiration of passwords, SwissID complies with the relevant security standards which define the maximum lifetime of a password.

Keeping your SwissID account secure is our key priority and regular renewal of your password is therefore important. Following up on our previous e-mails, in which we reminded you to renew your password, so far we did not register a renewal. Therefore, it has been blocked as a safety precaution.

For the renewal and expiration of passwords, SwissID complies with the relevant security standards which define the maximum lifetime of a password.

SwissSign protects your data according to the highest e-banking standards, does not pass it on to third parties without authorisation and keeps it in Switzerland. If you suspect that your SwissID account has been hacked, you can block it immediately. Contact our customer service by telephone on 0848 99 88 00. 

You retain control over your data at all times: you determine who may know what about you and when. In order to guarantee this, SwissID differentiates between different trust levels. They enable you yourself to decide which data you want to disclose to whom. You can also withdraw approvals at any time.

Two-factor authentication

Two-factor authentication (2FA) adds an extra layer of security to your SwissID account. Enable this feature to log in to online services with a second factor.

SwissID offers the following methods for two-factor authentication: 

You can enable two-factor authentication for login with SwissID at any time in your SwissID account under "Login settings". 

If you always want to log in with a second factor for each online service, enable the function “Always two-factor authentication”. To do this, log in to your SwissID account and select the menu item “Login settings”. You can enable this option under “Additional features”.

Two-factor authentication: Mobile ID

With Mobile ID, you can log in using your mobile device on various online portals in a simple and secure manner. Mobile ID can be activated as a second factor as an alternative to SMS. A Mobile-ID-compatible SIM card can be obtained from your mobile provider.

Mobile ID is a secure authentication method that comprises two elements, namely the SIM card in your mobile phone and the Mobile ID PIN that only you know personally.

Mobile ID is available to you free of charge. Please note that some providers may charge a fee for the use of Mobile ID. Further information in this regard can be found at www.mobileid.ch.

As soon as you have a Mobile-ID-compatible SIM card, activate your Mobile ID at www.mobileid.ch and follow the instructions.

​​​​​To activate Mobile ID, log into your SwissID account and click on "Login settings". Under “Two-factor authentication” click on "Mobile ID" to activate it as a second factor. 

Currently, only the SIM based version of Mobile ID is supported.

Mobile ID is supported by most Swiss mobile providers. Further information on Mobile ID can be found at www.mobileid.ch.

Mobile ID only works with SIM cards of the latest generation. Mobile-ID-compatible SIM cards can be obtained from your mobile provider.

Mobile ID is supported by all common mobile devices and operating systems, including iOS, Android, BlackBerry, Microsoft Windows Phone and Symbian.

In this case, you must have your Mobile ID PIN reset by your mobile provider. You will then have to re-register your new Mobile ID for all applications. Further information in this regard can be found at www.mobileid.ch.

If you have changed your SIM card, you need to create a new Mobile ID PIN. Help in this regard can be found at www.mobileid.ch.

​​​​​​Yes, it is possible to use Mobile ID outside Switzerland provided you are connected to a mobile network and the receipt of SMS works.

Two-factor authentication: SMS

Check the following points:

  • Have you registered your current mobile phone number (not your landline number) correctly? Under "Login settings" you can change your mobile phone number at any time. 
  • Have you had premium service SMS blocked with your provider? In this case please contact your provider and have the service unblocked.
  • Check the signal strength of your mobile phone. If you are having reception problems, sometimes it helps to switch the phone off and on again.
  • Alternatively you can use a cross-off list for logging in to your SwissID account. Here you can find out how it works. 

If the problem continues, please contact our customer service by telephone on 0848 99 88 00. 

Two-factor authentication: cross-off list

If you have no access to your mobile phone or cannot receive any confirmation codes by SMS, you can log into your SwissID account alternatively with a backup code. To do this, use the unique combinations of numbers on your cross-off list. You can generate your personal cross-off list in your SwissID account under “Login settings”. 

If you do not have access either to your mobile phone or to your cross-off list, please contact our customer service by telephone on 0848 99 88 00. 

Important information for the use of the cross-off list:

  • To use a cross-off list for logging into your SwissID account, first of all you have to activate the function “Second factor with cross-off list”. Here you will find out how this is done. 
  • Print out your cross-off list and keep it in a secure place which you can access at any time. 
  • Do not save your cross-off list in electronic form.
  • Mark or cross off the code you have used after every successful login on the printout of your cross-off list.
  • You can use each code only once. 
  • Never pass on the codes on your cross-off list to third parties. 
  • Never respond to e-mails asking you to disclose your code and never click on links contained there.

To use a cross-off list for logging into your SwissID account, first of all you have to activate this. Please proceed as follows here:

  1. Log into your SwissID account and go to “Login settings”.
  2. Click on “Activate” with the function “Cross-off list”.
  3. Enter your mobile phone number and click on “Next”. You will receive a confirmation code by SMS. Enter this and click on “Confirm”. A cross-off list will then be generated. Print this out and keep the list in a secure location.

If an error message appears after entering the code, either the code was typed incorrectly or it has already been used. Please enter another code. After logging in, you can check which codes have already been used. To do this, select “Login settings” and click on the pencil icon. The used codes are indicated as “used”. If you have used up all the codes, generate a new cross-off list by clicking on “Generate new cross-off list”. 

Please note: We recommend crossing off the used code on the printout of your cross-off list after every successful login. 

If the problem persists or if you no longer have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

The codes you have already used are indicated as “used” in your SwissID account. We recommend crossing off the used code on the printout of your cross-off list after every successful login.

We will inform you as soon as there are fewer than 5 codes available on your current cross-off list or all codes have been used up. Please pay attention to the information in your SwissID account after entering the codes. 

If you have used up all the codes, you can generate a new cross-off list. To do this, log in to your SwissID account. Under “Login settings” you can generate a new cross-off list by clicking on “Generate new cross-off list”. 

If you do not have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

If you have lost the printout of your cross-off list, you can generate a new cross-off list at any time in your SwissID account under “Login settings”. This will make the old cross-off list invalid and a new one will be generated. 

If you do not have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

Verified identity

To use SwissID Sign, your identity must have been verified in-person at an official identification point. Click here to find out more.

You can find more questions and answers on this topic here.

Electronic signature

FAQs on the electronic signature can be found under the following links: