A service by Swiss Post

Main section

Frequently asked questions (FAQ)

Frequent requests

Phishing e-mails

Publication date: 06.02.2026

Currently, phishing e-mails with the SwissID logo are being sent out. In the e-mail, recipients are requested to verify their identity by providing a valid payment method. SwissSign / SwissID will never ask you to take such action.

On our website you will find further information on the subject of phishing

Why did I receive an email saying my SwissID account may be deleted?

You received this email because your SwissID account has not been used for an extended period. To uphold data privacy, inactive accounts are deleted after a certain time. If you wish to keep your account active, please log in once at https://login.swissid.ch. Otherwise, your account and access (login) to SwissID features and linked services will be deleted.

Questions about the SwissID account

Further topics