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Identify

SwissID offers simple and free online identification with the SwissID App or on site. Having your identity verified enables you to sign electronic documents with a legally valid signature, among other things. You will also have access to your electronic patient record and to various online or government portals that require proof of identity. For example, you can deal with public authorities around the clock, regardless of the business opening hours.

The different levels of identification

Which level of identification you need depends on what services you would like to use. A personal SwissID account is required.

Verified identity
Level 1

  • Access to online portals such as insurance companies, pension funds or e-commerce platforms.

  • Order a debt collection register extract online using the SwissID App.

Verified identity
Level 2

  • Access to the electronic patient record (EPR).

  • Sign documents and contracts using a qualified electronic signature.

Self-declared identity

Personal SwissID account by entering a name and email address

Access to online applications that do not require proof of identity. See the SwissID login solution

How online identification works

1. Download the SwissID App

Apple Store Google Store

2. Complete the identity verification process

Have your mobile phone and your identity document to hand – and now you’re ready to get started!

You’ll find some important tips for online identity verification here.

  • 1. Open your passport. Hold the camera of your mobile phone over your passport in such a way that it can scan all of the page’s content.

    Start identification

    Open the SwissID App and start the identity verification by clicking on ‘ID’. Follow the instructions.

  •  2. Close your passport. Press start on your mobile phone and slide the smartphone over your passport. This checks that your passport is genuine.

    Verify security features

    Read your passport’s chip (NFC) or take a video of your identity card.

  •  3. When taking the video selfie, hold your mobile phone in front of you so the camera can record your whole face.

    Take a video selfie

    Take a video selfie for the ‘liveness check’. Move your head slightly while doing this.

Good to know

If you cannot or do not want to carry out the identity check online, you can also have your identity verified in person on site

For business customers

We handle identification of your customers

Are you an SME or a large company, and do you rely on the identities of your customers, employees or citizens being verified? We take over the entire digital identification process for you.

Learn more

Frequently asked questions (FAQ)

Online identity verification

Which identification documents are accepted for the online identity verification?

Depending on the type of identification process and the purpose of this process, we support different identity documents. Here you find an overview of which documents are supported in which processes and for which purpose.

What are the technical requirements for online identity verification?

  • At least 3 GB of RAM, four processor cores and a 16 MP camera (360 MB of RAM must be available while using the app)
  • At least iPhone 7 and iOS 15 or higher
  • At least Android version 8.0 (Oreo) or higher

In addition, the following is required for online identity verification with use of the electronic signature (in line with ESigA):

  • App version 4.1.5 or higher

Is it guaranteed that my identity has been successfully verified once the online identity verification has been completed?

The online identity verification is based on extremely stringent security requirements. We recommend that you carry out the verification in a well-lit area, and ensure that your entire face is easily visible throughout the video selfie process. You will be notified as soon as the identity verification is complete.

What happens to the information requested during the online identity verification?

The storage of data is defined as follows in accordance with the Swiss Federal Act on Electronic Signatures (ESigA):

The information (ID scan, passport certificate, video selfie, etc.) must be stored by SwissSign in an audit-proof archive for at least 11 years. The data is stored in Switzerland and is not used for commercial purposes.

What must I do if the identification is rejected?

Due to the strict requirements of the identity verification, there is a chance that yours may be rejected. Physical identification is another option (swissid.ch/locations).

I have received an e-mail informing me that the identity document linked with my SwissID account is due to expire soon, why is that?

Keeping the identity document linked with your SwissID account up to date is essential to continue benefitting from the full potential of your account. Providing SwissID with an up-to-date identity document is therefore important.

I have received an e-mail informing me that the identity document linked with my SwissID account has expired, why is that?

Keeping the identity document linked with your SwissID account up to date is essential to continue benefitting from the full potential of your account. Providing SwissID with an up-to-date identity document is therefore important.

In-Person identification

How does the identity verification work and how long does it take?

The identity verification usually takes around 5 to 10 minutes. The person authorised to carry out the check will make a copy of the ID document and confirm it. If opening an electronic patient record, you will also be contacted on your mobile phone during the appointment to verify your identity beyond doubt. 

I can’t find any identification points near me. What should I do?

Please check this page regularly – our team might be in your area soon!

Are you trying to find an identification point in your area or do you need to perform a large number of identity checks?

Please get in touch with us for more information.

I do not receive an e-mail with the application form for the verified identity. What can I do?

Please note that the application form will be sent to the e-mail address you use to log into your SwissID account. If you do not receive an application form by e-mail, you can download it directly and print it out.

If the problem persists, please contact our customer service.

I have a new identity document. What do I need to do?

If you have a new identity document that is stored in your SwissID account, you must have your identity verified again. An identity check must be repeated in the following cases:
 

  • Your name has changed (e.g. by marriage)
  • Your identity document has expired

What requirements do your submitted documents need to meet?

  • Your personal information and contact details (e.g. email address, telephone number) provided must be complete and faithful to reality.

  • Your identity document (passport or ID card, depending on the country) presented at the identity verification office must be valid and signed, and must have been issued by an official body. 

  • The original application dossier (application form and copy of your identity document) must be signed and sent to SwissSign as stated on the application form.

What guidelines apply to the identity check?

  • For the identity check, you will need a certified copy of your valid identity document. You can arrange for this certified copy to be issued by an identity verification office (e.g. a city council or municipal administration) that has been authorised by the SwissSign.

  • The application form, which can be found in your SwissID account, must be sent to the SwissSign along with the certified copy of your identity document as stated on the application form.

  • The employees of SwissSign will review your application and add your verified identity to your SwissID account. For your identity to be verified, your SwissID account must be secured with two-factor identification (SMS, SwissID App).

What requirements need to be met in terms of the identification and registration process?

  • Identity check may only be carried out by trained employees who work in accordance with the most stringent security standards.

  • The original application dossier (application form and copy of your identity document) must be sent to SwissSign as stated on the application form.

  • Your application can be unequivocally assigned to your SwissID account.

  • Your documents are reviewed by trained employees (registration authority officers) and your personal information is added to your SwissID account.

More information about the identification and registration process can be found on the application form.

Find identification point