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Regain access to your SwissID account

How to regain access to your SwissID account, depends on your specific situation. Find out below what applies to your situation.

Your situation

You are logging in with a password only

If you log in to your SwissID account with a password only, you can easily reset your password, provided that you have access to the email address associated with your SwissID account.

 

To do so, please:

 

  1. Visit swissid.ch
  2. Click on the button labelled 'Login'
  3. Click on 'Need help?' at the bottom of the login form
  4. Click on the link labelled 'Forgot password'
  5. Follow the instructions

You are logging in with a second factor

If you log in to your SwissID account with two-factor authentication, whether and how you can regain access depends on your specific situation.

 

If you forgot your password
To reset your password, next to having access to the email address associated with your SwissID account, you need to be able to proof that you have access to one or two second factors. Whether you need to have access to one or two, depends on whether you have a verified identity or not.

 

  • if you do not have a verified identity, one second factor will do
  • if you have a verified identity, typically two second factors are required

 

Which (combination of) second factors to use for this purpose, you can freely choose:

 

  • SwissID App
  • Mobile ID
  • SMS
  • Cross-off list
  • Account recovery code

 

To do so, please:

 

  1. Visit swissid.ch
  2. Click on the button labelled 'Login'
  3. Click on 'Need help?' at the bottom of the login form
  4. Click on the link labelled 'Forgot password'
  5. Follow the instructions

 

If you lost a second factor

 

If you still have access to one or more other second factors, you can use those to log in using SwissID. Also, you can use those to log in to your SwissID account and change existing or add new second factors.

General

I no longer have access to the e-mail address associated with my SwissID account, what can I do?

If you no longer have access to the e-mail address associated with your SwissID account, it is currently not possible to recover access to your SwissID account. Unfortunately, it means that you need to create a new SwissID account.

www.swissid.ch

What is an account recovery code and where do I get one?

The account recovery code is a code which you can use to regain access to your SwissID account. For example, if you forgot your password or if you lost your second factor.

You can generate an account recovery code by logging in to your SwissID account via swissid.ch.

Why does SwissID impose such stringent requirements for regaining access to my SwissID account?

With SwissID, your personal data is given the best possible protection: It is saved in encrypted form and is protected against access by third parties.

Part of this protection, among other factors, includes preventing unauthorized access to your SwissID account. This not only refers to the process of preventing unauthorized access during the login process, but also to unauthorized access during the recovery process.

For the recovery process, SwissID complies with the relevant security standards which have certain implications on the available options.

You are logging in with a second factor

I do not have access to sufficient second factors to regain access to my SwissID account, what can I do?

If you log into your SwissID account with two-factor authentication and if you don't have access to sufficient second factors, it is currently not possible to recover access to your SwissID account. Unfortunately, it means that you need to create a new SwissID account.

We are working on extending the available recovery options in the near future which, among others, also includes the option to regain access to your SwissID account in case you lost access to your second factor(s).