Regain access to your SwissID account

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Regain access to your SwissID account

How to regain access to your SwissID account, depends on your specific situation. Find out below what applies to your situation.

Your situation

You are logging in with a password only

If you log in to your SwissID account with a password only, you can easily reset your password, provided that you have access to the email address associated with your SwissID account.

 

To do so, please:

 

  1. Visit swissid.ch
  2. Click on the button labelled 'Login'
  3. Click on 'Need help?' at the bottom of the login form
  4. Click on the link labelled 'Forgot password'
  5. Follow the instructions

You are logging in with a second factor

If you log in to your SwissID account with two-factor authentication, whether and how you can regain access depends on your specific situation.

 

If you forgot your password
To reset your password, next to having access to the email address associated with your SwissID account, you need to be able to proof that you have access to one or two second factors. Whether you need to have access to one or two, depends on whether you have a verified identity or not.

 

  • if you do not have a verified identity, one second factor will do
  • if you have a verified identity, typically two second factors are required

 

Which (combination of) second factors to use for this purpose, you can freely choose:

 

  • SwissID App
  • Mobile ID
  • SMS
  • Cross-off list
  • Account recovery code

 

To do so, please:

 

  1. Visit swissid.ch
  2. Click on the button labelled 'Login'
  3. Click on 'Need help?' at the bottom of the login form
  4. Click on the link labelled 'Forgot password'
  5. Follow the instructions

 

If you lost a second factor
If you still have access to one or more other second factors, you can use those to log in using SwissID. Also, you can use those to log in to your SwissID account and change existing or add new second factors.

General

You are logging in with a second factor