Main section
Contact
Do you have any questions?
If you have any questions related to an online service, please contact the online service provider directly.
For all other questions related to using SwissID, please contact our customer service:
German-speaking part
SwissSign AG
Sägereistrasse 25
PO box
CH-8152 Glattbrugg
French-speaking part
SwissSign AG
Avenue d'Ouchy 4
CH-1006 Lausanne
Tel. +41 848 99 88 00 (0.08.- CHF per minute)
E-mail: support@swissid.ch
Information on current service disruptions and planned maintenance work can be found here.
Identification points
If you want to use the electronic signature or open an electronic patient record (EPR), an identity verification must first be performed. Here’s how it works:
For the electronic signature:
Online identification or in person on-site
For the electronic patient record:
In person on-site only