Do you have any questions?
If you have any questions related to an online service, please contact the online service provider directly.
For all other questions related to using SwissID, please contact our customer service:
Avenue d'Ouchy 4
Tel. +41 848 99 88 00 (0.08.- CHF per minute)
Information on current service disruptions and planned maintenance work can be found here.
If you want to use the electronic signature or open an electronic patient record (EPR), an identity verification must first be performed. Here’s how it works:
For the electronic signature:
Online identification or in person on-site
For the electronic patient record:
In person on-site only