Contact

Do you have any questions?

If you have any questions related to an online service, please contact the online service provider directly.

 

For all other questions related to using SwissID, please contact our customer service:

 

German-speaking part

SwissSign AG
Sägereistrasse 25
PO box
CH-8152 Glattbrugg

 

French-speaking part

SwissSign AG

Avenue d'Ouchy 4

CH-1006 Lausanne

Tel. +41 848 99 88 00 (0.08.- CHF per minute)
E-mail: support@swissid.ch

 

Information on current service disruptions and planned maintenance work can be found here.

Identification points

If you want to use the electronic signature or open an electronic patient record (EPR), an identity verification must first be performed. Here’s how it works: 

For the electronic signature:
Online identification or in person on-site

For the electronic patient record:
In person on-site only