Hauptbereich

Frequently asked questions

About SwissID

How much does SwissID cost?

SwissID is free of charge for you as a user.

How long is SwissID valid for?

SwissID is valid for an unlimited period.

Why do I now need a SwissID login if I want to log into my user account of Post CH Ltd?

Post CH AG now uses SwissID as a login. You will be given step-by-step support for connecting your existing user account with SwissID. This means you will have access not only to the online services of Swiss Post but also to many other Swiss online services at a later point in time.

Registration

I do not have a SwissID account, what can I do?

You can create a SwissID account in just a few minutes. To do this, you need access to your e-mail account and possibly also your mobile device. Once you have created an account you are logged in directly. You can then set up the other functions when you need them. The functions "Identification" and "Signature" are currently not available.

What should my password look like?

Your password must be between 9 and 64 characters long. You can use upper case and lower case letters as well as numbers and special characters.

Characteristics of a strong password: 

  • The longer the password, the more secure it is.
  • It should not contain your first name or last name and should also not include your e-mail address. 
  • Do not use any familiar words, common passwords or dates.
  • Avoid keyboard, number or letter sequences and repetitions. 
  • Avoid replacing letters in a word with similar numbers or special characters (e.g. “P@@sw0rd”).

When you are setting your password we help you by showing the password strength. This display takes into consideration the aforementioned characteristics of a good password.

Password mnemonic:

A “password mnemonic” is a simple method for creating a good password. Simply memorise a sentence that you can use to remember your password at any time. In the following example, the password is formed from the first letter of each word. The punctuation marks are replaced by an exclamation mark.

Example “password mnemonic”: Good night, sleep tight, don't let the bedbugs bite!

Example “password”: Gn,st,dltbb!

The system can be expanded and amended as required.

Why do I have to enter my mobile number?

In addition to a password, many online services require a second factor for the login. This increases security. Therefore we send you an SMS code to your mobile device every time you log in. 

What happens if I do not want to approve the required data for use by an online service provider or want to revoke the approval at a later point?

If you do not approve the use of the required data, you will go back to the online service and can use this only with limitations. In your SwissID account you can see which data you have approved for use by which online service provider and you can withdraw approvals at any time. To do this, log into your SwissID account. Under "My online services" you can delete the data consent for every online service individually.

Login

Which e-mail address do I have to use for the login with SwissID?

Use the e-mail address you used to create your SwissID account. If you don't know it anymore, please contact our customer service by telephone on 0848 99 88 00. 

I have forgotten my password, what can I do?

To reset your password, enter the e-mail address for your SwissID account. Then click on the link "Password forgotten" and follow the instructions. A confirmation code will be sent to your e-mail address. Enter this in the corresponding field. Then you can set a new password for your SwissID account.

I have forgotten my e-mail address for the login, what can I do?

Please contact our customer service by telephone on 0848 99 88 00. 

I have not received an e-mail with the confirmation code, what can I do?

Check the following points:

  • Have you registered your current e-mail address correctly? Under "Login settings" you can change your e-mail address at any time.
  • Check if the e-mail has gone to the spam folder of your e-mail program. If so, add the domain swissid.ch to the list of secure senders so that the e-mails are shown in your inbox in the future. 

If the problem continues, please contact our customer service by telephone on 0848 99 88 00. 

I have not received an SMS with the confirmation code, what can I do?

Check the following points:

  • Have you registered your current mobile phone number (not your landline number) correctly? Under "Login settings" you can change your mobile phone number at any time. 
  • Have you had premium service SMS blocked with your provider? In this case please contact your provider and have the service unblocked.
  • Check the signal strength of your mobile phone. If you are having reception problems, sometimes it helps to switch the phone off and on again.
  • Alternatively you can use a cross-off list for logging in to your SwissID account. Here you can find out how it works. 

If the problem continues, please contact our customer service by telephone on 0848 99 88 00. 

What is two-factor authentication?

Two-factor authentication (2FA) adds an extra layer of security to your SwissID account. You can enable this feature for the following purposes:

  • to log in to online services that require a second factor in the future
  • to always log in with a second factor, even if the online service does not require it

SwissID offers the following methods for two-factor authentication: 

  • Mobile ID
  • SMS
  • cross-off list 

You can enable two-factor authentication for login with SwissID at any time in your SwissID account under "Login settings". 

What do I need a cross-off list for?

If you have no access to your mobile phone or cannot receive any confirmation codes by SMS, you can log into your SwissID account alternatively with the cross-off list. To do this, use the unique combinations of numbers on your cross-off list. You can generate your personal cross-off list in your SwissID account under “Login settings”. 

If you do not have access either to your mobile phone or to your cross-off list, please contact our customer service by telephone on 0848 99 88 00. 

I want to use a cross-off list for logging into my SwissID account, what do I have to do?

To use a cross-off list for logging into your SwissID account, first of all you have to activate this. Please proceed as follows here:

  1. Log into your SwissID account and go to “Login settings”.
  2. Click on “Activate” with the function “Cross-off list”.
  3. Enter your mobile phone number and click on “Next”. You will receive a confirmation code by SMS. Enter this and click on “Confirm”. A cross-off list will then be generated. Print this out and keep the list in a secure location.
What do I have to bear in mind when using the cross-off list?

Important information for the use of the cross-off list:

  • To use a cross-off list for logging into your SwissID account, first of all you have to activate the function “Second factor with cross-off list”. Here you will find out how this is done. 
  • Print out your cross-off list and keep it in a secure place which you can access at any time. 
  • Do not save your cross-off list in electronic form.
  • Mark or cross off the code you have used after every successful login on the printout of your cross-off list.
  • You can use each code only once. 
  • Never pass on the codes on your cross-off list to third parties. 
  • Never respond to e-mails asking you to disclose your code and never click on links contained there.
How do I know which codes on the cross-off list have already been used?

The codes you have already used are indicated as “used” in your SwissID account. We recommend crossing off the used code on the printout of your cross-off list after every successful login.

We will inform you as soon as there are fewer than 5 codes available on your current cross-off list or all codes have been used up. Please pay attention to the information in your SwissID account after entering the codes. 

I have used up all the codes on the cross-off list, what can I do?

If you have used up all the codes, you can generate a new cross-off list. To do this, log in to your SwissID account. Under “Login settings” you can generate a new cross-off list by clicking on “Generate new cross-off list”. 

If you do not have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

The entered code from the cross-off list is invalid, what can I do?

If an error message appears after entering the code, either the code was typed incorrectly or it has already been used. Please enter another code. After logging in, you can check which codes have already been used. To do this, select “Login settings” and click on the pencil icon. The used codes are indicated as “used”. If you have used up all the codes, generate a new cross-off list by clicking on “Generate new cross-off list”. 

Please note: We recommend crossing off the used code on the printout of your cross-off list after every successful login. 

If the problem persists or if you no longer have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

I have lost my cross-off list, what can I do?

If you have lost the printout of your cross-off list, you can generate a new cross-off list at any time in your SwissID account under “Login settings”. This will make the old cross-off list invalid and a new one will be generated. 

If you do not have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

My SwissID account is blocked. What can I do?

If you have entered your password incorrectly five times, your account will be temporarily blocked. Please try again after 15 minutes, reset your password or contact our customer service by telephone on 0848 99 88 00. 

What are the system requirements for a perfect function of SwissID?

To ensure proper functionality of SwissID, we recommend enabling JavaScript in your browser.

My SwissID account

How can I set a new e-mail address for my SwissID account?

Log into your SwissID account. Under "Login settings" you can change your e-mail address at any time. During the change you will receive an e-mail with a confirmation code. Enter the code to confirm your new e-mail address. You will then use your new e-mail address for the login.

To ensure that you have made these changes, you will additionally receive a notification sent to your old e-mail address. If you made the changes yourself, you can ignore this e-mail.

If you are unaware of this change, it is possible that someone has had unauthorised access to your SwissID account. In this case, log in to your SwissID account by using the “Forgot password?” function. Then check all the information for your SwissID account. If you notice any unusual account activities, we recommend that you change the password for your SwissID account. 

If you no longer have access to your SwissID account, please contact our customer service by telephone on 0848 99 88 00. 

How can I set a new mobile phone number for my SwissID account?

Log into your SwissID account. Under "Login settings" you can change your mobile phone number at any time. During the change you will receive an SMS with a confirmation code. Enter the code to confirm your new mobile phone number. You will then use your new mobile phone number for the login.

How can I set a new password for my SwissID account?

Log into your SwissID account. Under "Login settings" you can change your password at any time.

Can I change my personal details which I entered when creating the SwissID account?

Log into your SwissID account. Under "Personal information" you can change your personal details at any time.

I want to delete my SwissID account, what can I do?

You can permanently delete your SwissID account at any time. To do this, please contact our customer service by telephone on 0848 99 88 00. 

Security/Data protection

Who can access my data?

You retain control over your data at all times: you determine who may know what about you and when. In order to guarantee this, SwissID differentiates between different trust levels. They enable you yourself to decide which data you want to disclose to whom. You can also withdraw approvals at any time.

What happens if my SwissID account is hacked?

SwissSign protects your data according to the highest e-banking standards, does not pass it on to third parties without authorisation and keeps it in Switzerland. If you suspect that your SwissID account has been hacked, you can block it immediately. Contact our customer service by telephone on 0848 99 88 00. 

Mobile ID

What is Mobile ID?

With Mobile ID, you can log in using your mobile device on various online portals in a simple and secure manner. Mobile ID can be activated as a second factor as an alternative to SMS. A Mobile-ID-compatible SIM card can be obtained from your mobile provider.

Is the use of Mobile ID as a two-factor authentication method secure?

Is the use of Mobile ID as a two-factor authentication method secure?

Mobile ID is a secure authentication method that comprises two elements, namely the SIM card in your mobile phone and the Mobile ID PIN that only you know personally.

How can I activate Mobile ID?

What does it cost to use Mobile ID?

Mobile ID is available to you free of charge. Please note that some providers may charge a fee for the use of Mobile ID. Further information in this regard can be found at www.mobileid.ch.

How can I activate Mobile ID?

As soon as you have a Mobile-ID-compatible SIM card, activate your Mobile ID at www.mobileid.ch and follow the instructions.

How can I activate Mobile ID as a two-factor authentication for use with SwissID?

​​​​​To activate Mobile ID, log into your SwissID account and click on "Login settings". Under “Two-factor authentication” click on "Mobile ID" to activate it as a second factor. 

Do all mobile providers offer Mobile-ID-compatible SIM cards?

Mobile ID is supported by most Swiss mobile providers. Further information on Mobile ID can be found at www.mobileid.ch.

Does Mobile ID work with all SIM cards?

Mobile ID only works with SIM cards of the latest generation. Mobile-ID-compatible SIM cards can be obtained from your mobile provider.

Does Mobile ID work on all mobile devices?

Mobile ID is supported by all common mobile devices and operating systems, including iOS, Android, BlackBerry, Microsoft Windows Phone and Symbian.

I have forgotten my Mobile ID PIN. What can I do?

In this case, you must have your Mobile ID PIN reset by your mobile provider. You will then have to re-register your new Mobile ID for all applications. Further information in this regard can be found at www.mobileid.ch.

I have a new SIM card. Do I need to create a new Mobile ID PIN?

If you have changed your SIM card, you need to create a new Mobile ID PIN. Help in this regard can be found at www.mobileid.ch.

Can I also use Mobile ID to log in with SwissID abroad?

​​​​​​Yes, it is possible to use Mobile ID outside Switzerland provided you are connected to a mobile network and the receipt of SMS works.

Verified identity

What do I need the verified identity with SwissID for?

With the verified identity, you can in future take care of everyday business in a convenient manner from the comfort of your own home irrespective of the time of day. New online services will be added on an ongoing basis.

How can I get a verified identity with SwissID?

For the identity check at the post office counter you will need an application form. To create the application form, log into your SwissID account, click on “My verified identity” tab and follow the steps. Print out the application form and go with it and your valid ID to a post office*. Your data will be collected at the counter and added to your SwissID account.

*The identity check at Swiss Post counter is currently offered as part of a pilot project only in the canton of Jura. You can find the list of Swiss Post branches here.

 

In which Swiss Post branches can I have my identity verified?

The identity check at Swiss Post counter is currently offered in the following Swiss Post branches in the canton of Jura:

  • Rue des Trois Sapins 1, 2336 Les Bois
  • Rue de la Rauracie 28, 2340 Le Noirmont 
  • Rue de la Gare 15, 2345 Les Breuleux
  • Rue de la Gare 6, 2350 Saignelégier 
  • Chemin des Hauts-Monts 164, 2362 Montfaucon 
  • Route Principale 59B, 2718 Lajoux 
  • Place de la Poste 4, 2800 Delémont 1 
  • Rue Saint-Michel 2, 2800 Delémont 2 Ville
  • Place de la Poste 1, 2802 Develier 
  • Route du Jura 24, 2812 Movelier
  • Rue du 23-Juin 23, 2822 Courroux
  • Route Principale 51, 2824 Vicques
  • Rue de l'Eglise 1, 2827 Mervelier
  • Route de Châtillon 30, 2830 Courrendlin
  • Rue du Vieux-Moulin 6, 2852 Courtételle
  • Rue de la Poste 10,2853 Courfaivre
  • Rue du Vieux-Moulin 20, 2854 Bassecourt 
  • Rue de la Gare 14, 2855 Glovelier 
  • Rue Basse 42, 2882 St-Ursanne 
  • Rue du Jura 6, 2900 Porrentruy 1 
  • Rue de la Chaumont 13, 2900 Porrentruy 2 Chaumont 
  • Place de la Fontaine 208, 2902 Fontenais 
  • Route de la Nods 1, 2926 Boncourt 
  • Route de Courgenay 7, 2942 Alle 
  • Rue de la Gare 316, 2944 Bonfol 
  • Rue Paul-Montavon 14, 2950 Courgenay 
  • Rue de la Poste 16, 2952 Cornol 
What does the identity check cost at a Swiss Post counter?

The use of the verified identity service costs CHF 25 incl. VAT and this fee must be paid at the Swiss Post counter.

Which IDs are valid for the identification check?

​​​​On the basis of legal requirements, we accept a valid passport for the identification check for most countries and also an identity card for some countries. Documents such as a residence permit for foreign nationals or a driving license are not permitted. The respective identity card has to contain the entire personal details and also the signature.

Passport and identity card:

  • Switzerland

Only passport:

  • Austria
  • Belgium
  • France
  • Germany
  • Italy
  • Liechtenstein
  • Netherlands
  • Poland
  • Croatia
  • Denmark
  • Finland
  • Great Britain
  • Greece
  • Ireland
  • Norway
  • Portugal
  • Spain
  • Sweden
  • USA

Further countries and/or ID types will be added soon.

I do not receive an e-mail with the application form for the verified identity. What can I do?

Check the following points:

 

  • The application form will be sent to the e-mail address you use to log in to your SwissID account. Would you like to use a different e-mail address? You can change you e-mail address at any time under “My account”.
  • Check if the e-mail has gone to the spam folder of your e-mail provider. If so, add the domain swissid.ch to the list of secure senders so that the e-mails are shown in your inbox in the future.

If the problem still exists, please contact our customer service by telephone on 0848 99 88 00. 

Is the verified identity from SwissID officially recognised?

​​​​​The verified identity from SwissID is now based on national and international guidelines, such as NIST and ZertES and is guided by the Federal Council’s new eID Act, which is currently being subjected to the consultation procedure.

I have changed my last name due to a change in my marital status? Is my existing verified identity from SwissID still valid?

No. In the event of a name change in your identification document, the identity check must be performed again.

The identification document that I used for the identity check needs to be renewed or reissued because I have lost it. What do I need to do?

During the check of your identity, the unique identifier of your identification document is registered. If you have a new identification document, the identity check needs to be performed again.

I already have a SuisseID with a USB stick or chip card. Can I transfer my verified identity to my SwissID account?

If you have a SuisseID with a USB stick or a chip card, you can transfer your verified identity to your SwissID account.

To do so, log into your SwissID account. Under "My verified identity", you will find the "Transfer identity from SuisseID" menu item. Click on this and follow the instructions.

Until now, I have logged into online services with SuisseID (USB stick or chip card). Can I in future use my SwissID account for these services?

​​​​This depends on the online service. If the online service supports SwissID, you can use the service with your SwissID account. Make sure that you have transferred your verified identity to your SwissID account.

Can I travel abroad with my verified identity from SwissID?

No. The verified identity from SwissID is only intended for an online identification.