FAQ

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Frequently asked questions

Frequently asked questions

About SwissID

  • An overview of the possible uses and services can be found here.

  • SwissID is free of charge for you as a user.

  • SwissID is valid for an unlimited period.

  • The SwissID application is available in German, French, Italian and English. You can choose the language in the top right of the application. Restrictions by the online service provider are possible.

  • Post CH Ltd now uses SwissID as a login. You will be given step-by-step support for connecting your existing user account with SwissID. This means you will have access not only to the online services of Swiss Post but also to many other Swiss online services at a later point in time.

Registration

  • You can create a SwissID account in a few minutes. To do this, you need access to your e-mail account and possibly also your mobile phone. Once you have created an account you are logged in directly. You can then set up the other functions if you actually need these. The functions "Identification" and "Signature" are currently not yet available. 

  • The password must be between 8 and 64 characters in length. You can use upper case and lower case letters as well as numbers and special characters.

    Characteristics of a good password: 

    • The longer the password, the more secure it is.
    • It should not contain your first name or last name and should also not include your e-mail address. 
    • Do not use any familiar words, common passwords or dates.
    • Avoid keyboard, number or letter sequences and repetitions. 
    • Avoid replacing letters in a word with similar numbers or special characters (e.g. “P@@sw0rd”).

    When you are setting your password we help you by showing the password strength. This display takes into consideration the aforementioned characteristics of a good password.

    Password mnemonic:

    A “password mnemonic” is a simple method for creating a good password. Simply memorise a sentence that you can use to remember your password at any time. In the following example, the password is formed from the first letter of each word. The punctuation marks are replaced by an exclamation mark.

    Example “password mnemonic”: Good night, sleep tight, don't let the bedbugs bite.

    Example “password”: Gn!st!dltbb!

    The system can be expanded and amended as required.

  • In addition to a password, many online services also require a second factor for the login. This increases security. Therefore in each case we send you an SMS code to your mobile number which you enter online when logging in.

  • If you do not approve the use of the required data, you will go back to the online service and can use this only with limitations. In your SwissID account you can see which data you have approved for use by which online service provider and you can withdraw approvals at any time. To do this, log into your SwissID account. Under "My online services" you can delete the data consent for every online service individually.

Login

  • Use the e-mail address you used to create your SwissID account. If you no longer know this, contact our customer service.

  • To reset your password, enter the e-mail address for your SwissID account. Then click on the link "Password forgotten" and follow the instructions. A confirmation code will be sent to your e-mail address. Enter this in the corresponding field. Then you can set a new password for your SwissID account.

  • Contact our customer service.

  • Check the following points:

    • Have you registered your current e-mail address correctly? Under "Login settings" you can change your e-mail address at any time.
    • Check if the e-mail has gone to the spam folder of your e-mail program. If so, add the domain swissid.ch to the list of secure senders so that the e-mails are shown in your inbox in the future. 

    If the problem continues, contact our customer service.

  • Check the following points:

    • Have you registered your current mobile phone number (not your landline number) correctly? Under "Login settings" you can change your mobile phone number at any time. 
    • Have you had premium service SMS blocked with your provider? In this case please contact your provider and have the service unblocked.
    • Check the signal strength of your mobile phone. If you are having reception problems, sometimes it helps to switch the phone off and on again.
    • Alternatively you can use a cross-off list for logging in to your SwissID account. Here you can find out how it works. 

    If the problem continues, contact our customer service.

  • If you have no access to your mobile phone or cannot receive any confirmation codes by SMS, you can log into your SwissID account alternatively with the cross-off list. To do this, use the unique combinations of numbers on your cross-off list. You can generate your personal cross-off list in your SwissID account under “Login settings”. 

    If you do not have access either to your mobile phone or to your cross-off list, please contact our customer service.

  • To use a cross-off list for logging into your SwissID account, first of all you have to activate this. Please proceed as follows here:

    1. Log into your SwissID account and go to “Login settings”.
    2. Click on “Activate” with the function “Cross-off list”.
    3. Enter your mobile phone number and click on “Next”. You will receive a confirmation code by SMS. Enter this and click on “Confirm”. A cross-off list will then be generated. Print this out and keep the list in a secure location. 
  • Important information for the use of the cross-off list:

    • To use a cross-off list for logging into your SwissID account, first of all you have to activate the function “Second factor with cross-off list”. Here you will find out how this is done. 
    • Print out your cross-off list and keep it in a secure place which you can access at any time. 
    • Do not save your cross-off list in electronic form.
    • Mark or cross off the code you have used after every successful login on the printout of your cross-off list.
    • You can use each code only once. 
    • Never pass on the codes on your cross-off list to third parties. 
    • Never respond to e-mails asking you to disclose your code and never click on links contained there.
  • The codes you have already used are indicated as “used” in your SwissID account. We recommend crossing off the used code on the printout of your cross-off list after every successful login.

    We will inform you as soon as there are fewer than 5 codes available on your current cross-off list or all codes have been used up. Please pay attention to the information in your SwissID account after entering the codes. 

  • If you have used up all the codes, you can generate a new cross-off list. To do this, log in to your SwissID account. Under “Login settings” you can generate a new cross-off list by clicking on “Generate new cross-off list”. 

    If you do not have access to your SwissID account, please contact our customer service.

  • If an error message appears after entering the code, either the code was typed incorrectly or it has already been used. Please enter another code. After logging in, you can check which codes have already been used. To do this, select “Login settings” and click on the pencil icon. The used codes are indicated as “used”. If you have used up all the codes, generate a new cross-off list by clicking on “Generate new cross-off list”. 

    Please note: We recommend crossing off the used code on the printout of your cross-off list after every successful login. 

    If the problem persists or if you no longer have access to your SwissID account, please contact our customer service.

  • If you have lost the printout of your cross-off list, you can generate a new cross-off list at any time in your SwissID account under “Login settings”. This will make the old cross-off list invalid and a new one will be generated. 

    If you do not have access to your SwissID account, please contact our customer service

  • If you have entered your password incorrectly five times, your account will be temporarily blocked. Please try again after 15 minutes, reset your password or contact our customer service.

  • To ensure proper functionality of SwissID, we recommend enabling JavaScript in your browser.

My SwissID account

  • Log into your SwissID account. Under "Login settings" you can change your e-mail address at any time. During the change you will receive an e-mail with a confirmation code. Enter the code to confirm your new e-mail address. You will then use your new e-mail address for the login.

    To ensure that you have made these changes, you will additionally receive a notification sent to your old e-mail address. If you made the changes yourself, you can ignore this e-mail.

    If you are unaware of this change, it is possible that someone has had unauthorised access to your SwissID account. In this case, log in to your SwissID account by using the “Forgot password?” function. Then check all the information for your SwissID account. If you notice any unusual account activities, we recommend that you change the password for your SwissID account. 

    If you no longer have access to your SwissID account, please contact our customer service.

  • Log into your SwissID account. Under "Login settings" you can change your mobile phone number at any time. During the change you will receive an SMS with a confirmation code. Enter the code to confirm your new mobile phone number. You will then use your new mobile phone number for the login.

  • Log into your SwissID account. Under "Login settings" you can change your password at any time.

  • Log into your SwissID account. Under "Personal information" you can change your personal details at any time.

  • You can permanently delete your SwissID account at any time. To do this, contact our customer service.

Security/data protection

  • You retain control over your data at all times: you determine who may know what about you and when. In order to guarantee this, SwissID differentiates between different trust levels. They enable you yourself to decide which data you want to disclose to whom. You can also withdraw approvals at any time.

  • SwissSign protects your data according to the highest e-banking standards, does not pass it on to third parties without authorisation and keeps it in Switzerland. If you suspect that your SwissID account has been hacked, you can block this immediately. Contact our customer service.

Mobile ID

  • With Mobile ID, you can log in using your mobile device on various online portals in a simple and secure manner. Mobile ID can be activated as a second factor as an alternative to SMS. A Mobile-ID-compatible SIM card can be obtained from your mobile provider.

  • Mobile ID only works with SIM cards of the latest generation. Mobile-ID-compatible SIM cards can be obtained from your mobile provider.

  • Mobile ID is supported by most Swiss mobile providers. Further information on Mobile ID can be found at www.mobileid.ch.

  • Mobile ID is supported by all common mobile devices and operating systems, including iOS, Android, BlackBerry, Microsoft Windows Phone and Symbian.

  • Mobile ID is a secure authentication method that comprises two elements, namely the SIM card in your mobile phone and the Mobile ID PIN that only you know personally.

  • As soon as you have a Mobile-ID-compatible SIM card, activate your Mobile ID at www.mobileid.ch and follow the instructions.

  • Mobile ID is available to you free of charge. Please note that some providers may charge a fee for the use of Mobile ID. Further information in this regard can be found at www.mobileid.ch.

  • In this case, you must have your Mobile ID PIN reset by your mobile provider. You will then have to re-register your new Mobile ID for all applications. Further information in this regard can be found at www.mobileid.ch.

  • If you have changed your SIM card, you need to create a new Mobile ID PIN. Help in this regard can be found at www.mobileid.ch.

  • Yes, it is possible to use Mobile ID outside Switzerland provided you are connected to a mobile network and the receipt of SMS works.

  • To activate Mobile ID, log into your SwissID account and click on "Login settings". Under “Two-factor authentication” click on "Mobile ID" to activate it as a second factor. 

Verified identity

  • With the verified identity, you can in future take care of everyday business in a convenient manner from the comfort of your own home irrespective of the time of day. New online services will be added on an ongoing basis.

  • The use of the verified identity service costs CHF 25 incl. VAT and this fee must be paid at the Swiss Post counter.

  • On the basis of legal requirements, we accept a valid passport for the identification check for most countries and also an identity card for some countries. Documents such as a residence permit for foreign nationals or a driving license are not permitted. The respective identity card has to contain the entire personal details and also the signature.

    Passport and identity card:

    • Switzerland

    Only passport:

    • Austria
    • Belgium
    • France
    • Germany
    • Italy
    • Liechtenstein
    • Netherlands
    • Poland
    • Croatia
    • Denmark
    • Finland
    • Great Britain
    • Greece
    • Ireland
    • Norway
    • Portugal
    • Spain
    • Sweden
    • USA

    Further countries and/or ID types will be added soon.

  • Check the following points:

    • The application form will be sent to the e-mail address you use to log in to your SwissID account. Would you like to use a different e-mail address? You can change you e-mail address at any time under “My account”.
    • Check if the e-mail has gone to the spam folder of your e-mail provider. If so, add the domain swissid.ch to the list of secure senders so that the e-mails are shown in your inbox in the future.

    If the problem still exists, please contact our customer service.

  • Log in to your SwissID account. Under “My verified identity” you can simply create an application form. Print this out and go with it and your valid ID to a post office*. Your data will be collected there and added to your SwissID account.

    **The identity check at Swiss Post counters is currently only offered as part of a pilot project at selected Swiss Post branches in the canton of Jura. You can find the full list of branches here.

  • No. The verified identity from SwissID is only envisaged as a means of identification online.

  • The verified identity from SwissID is now based on national and international guidelines, such as NIST and ZertES and is guided by the Federal Council’s new eID Act, which is currently being subjected to the consultation procedure.

  • No. In the event of a name change in your identification document, the identity check must be performed again.

  • During the check of your identity, the unique identifier of your identification document is also registered. If you now have a new identification document, the identity check needs to be performed again.

  • If you have a SuisseID with a USB stick or a chip card, you can transfer your verified identity to your SwissID account.

    To do so, log into your SwissID account. Under "My verified identity", you will find the "Transfer identity from SuisseID" menu item. Click on this and follow the instructions.

  • This depends on the online service. If the online service supports SwissID, you can use the service with your SwissID account. Make sure that you have transferred your verified identity to your SwissID account.

  • The identity check at Swiss Post counters is currently only offered in the following Swiss Post branches in the canton of Jura:

     

    Post code

    Name

    Municipality

    Canton

    2942

    Alle

    Alle

    Jura

    2926

    Boncourt

    Boncourt

    Jura

    2882

    St-Ursanne

    Clos du Doubs

    Jura

    2950

    Courgenay

    Courgenay

    Jura

    2830

    Courrendlin

    Courrendlin

    Jura

    2852

    Courtételle

    Courtételle

    Jura

    2800

    Delémont 2 Ville

    Delémont

    Jura

    2800

    Delémont 1

    Delémont

    Jura

    2854

    Bassecourt

    Haute-Sorne

    Jura

    2855

    Glovelier

    Haute-Sorne

    Jura

    2718

    Lajoux JU

    Lajoux (JU)

    Jura

    2340

    Le Noirmont

    Le Noirmont

    Jura

    2345

    Les Breuleux

    Les Breuleux

    Jura

    2900

    Porrentruy 1

    Porrentruy

    Jura

    2350

    Saignelégier

    Saignelégier

    Jura

    2824

    Vicques

    Val Terbi

    Jura

Have you not found a suitable answer? Contact our customer service.