Visit swissid.ch/locations and find identification points for on-site identity verification in person. 
 
Arrive for your appointment well-prepared. 
Use your SwissID account to log in, download the application form and follow the directions under ‘My verified identity’.

Depending on the type of identification process and the purpose of this process, we support different identity documents. Here you find an overview of which documents are supported in which processes and for which purpose.

• At least 3 GB of RAM, four processor cores and a 16 MP camera (360 MB of RAM must be available while using the app)
• At least iPhone 7 and iOS 13 or higher
• At least Android version 8.0 (Oreo) or higher (with NFC)

In addition, the following is required for online identity verification with use of the electronic signature (in line with ESigA):

• NFC-enabled smartphone
• App version 4.1.5 or higher

The online identity verification is based on extremely stringent security requirements. We recommend that you carry out the verification in a well-lit area, and ensure that your entire face is easily visible throughout the video selfie process. You will be notified as soon as the identity verification is complete.

The storage of data is defined as follows in accordance with the Swiss Federal Act on Electronic Signatures (ESigA):

The information (ID scan, passport certificate, video selfie, etc.) must be stored by SwissSign in an audit-proof archive for at least 11 years. The data is stored in Switzerland and is not used for commercial purposes.

Due to the strict requirements of the identity verification, there is a chance that yours may be rejected. Physical identification is another option (swissid.ch/locations).

Keeping the identity document linked with your SwissID account up to date is essential to continue benefitting from the full potential of your account. Providing SwissID with an up-to-date identity document is therefore important.

Keeping the identity document linked with your SwissID account up to date is essential to continue benefitting from the full potential of your account. Providing SwissID with an up-to-date identity document is therefore important.

The identity verification usually takes around 5 to 10 minutes. The person authorised to carry out the check will make a copy of the ID document and confirm it. If opening an electronic patient record, you will also be contacted on your mobile phone during the appointment to verify your identity beyond doubt. 

Please check this page regularly – our team might be in your area soon!

Please get in touch with us for more information.

Please note that the application form will be sent to the e-mail address you use to log into your SwissID account. If you do not receive an application form by e-mail, you can download it directly and print it out.

If the problem persists, please contact our customer service.

If you have a new identity document that is stored in your SwissID account, you must have your identity verified again. An identity check must be repeated in the following cases:
 

• Your name has changed (e.g. by marriage)
• Your identity document has expired

• Your personal information and contact details (e.g. email address, telephone number) provided must be complete and faithful to reality.
• Your identity document (passport or ID card, depending on the country) presented at the identity verification office must be valid and signed, and must have been issued by an official body. 
• The original application dossier (application form and copy of your identity document) must be signed and sent to the SwissSign Group as stated on the application form.

• For the identity check, you will need a certified copy of your valid identity document. You can arrange for this certified copy to be issued by an identity verification office (e.g. a city council or municipal administration) that has been authorised by the SwissSign Group.
• The application form, which can be found in your SwissID account, must be sent to the SwissSign Group along with the certified copy of your identity document as stated on the application form.
• The employees of SwissSign Group will review your application and add your verified identity to your SwissID account. For your identity to be verified, your SwissID account must be secured with two-factor identification (SMS, SwissID App).

• Identity check may only be carried out by trained employees who work in accordance with the most stringent security standards.
• The original application dossier (application form and copy of your identity document) must be sent to the SwissSign Group as stated on the application form.
• Your application can be unequivocally assigned to your SwissID account.
• Your documents are reviewed by trained employees (registration authority officers) and your personal information is added to your SwissID account.