A service by Swiss Post

Unambiguous and secure online identification.

Main section

Why is a verified identity important?

Depending on the specific use case, you need a verified identity to be able to navigate securely online and prove your identity unambiguously.  

  • Access to the electronic patient record

    Access medical documents online or make them available to healthcare professionals.

    Verify your identity: In-person

  • Legally valid digital signing

    Provide legally valid signatures for contracts around the clock and from any location via the SwissID App.

    Verify your identity: Online or in-person

  • Access to online portals or citizen portals

    Securely log in to insurance companies, e-commerce platforms or cantons.

    Verify your identity: Online or in-person

Verify your identity easily online

1. Download the SwissID App

Apple Store Google Store

2. Have your identity verified

Get started immediately: 7x24 online identification with a biometric passport.

  • 1. Open your passport. Hold the camera of your mobile phone over your passport in such a way that it can scan all of the page’s content.

    Scan

    Open the SwissID App and click on ID.

  •  2. Close your passport. Press start on your mobile phone and slide the smartphone over your passport. This checks that your passport is genuine.

    Read passport

    Place your smartphone on your passport.

  •  3. When taking the video selfie, hold your mobile phone in front of you so the camera can record your whole face.

    Video selfie

    Take a video selfie and you’re good to go.

Are you unable or don’t want to perform the identity verification online?

Visit swissid.ch/locations and find identification points for on-site identity verification in person. 
 
Arrive for your appointment well-prepared. 
Use your SwissID account to log in, download the application form and follow the directions under ‘My verified identity’.

Frequently asked questions (FAQ)

Online identity verification

Which identification documents are accepted for the online identity verification?

Depending on the type of identification process and the purpose of this process, we support different identity documents. Here you find an overview of which documents are supported in which processes and for which purpose.

What are the technical requirements for online identity verification?
  • At least 3 GB of RAM, four processor cores and a 16 MP camera (360 MB of RAM must be available while using the app)
  • At least iPhone 7 and iOS 13 or higher
  • At least Android version 6.0 (Marshmallow) or higher (with NFC)


In addition, the following is required for online identity verification with use of the electronic signature (in line with ESigA):

  • NFC-enabled smartphone
  • App version 4.1.5 or higher
Is it guaranteed that my identity has been successfully verified once the online identity verification has been completed?

The online identity verification is based on extremely stringent security requirements. We recommend that you carry out the verification in a well-lit area, and ensure that your entire face is easily visible throughout the video selfie process. You will be notified as soon as the identity verification is complete.

What happens to the information requested during the online identity verification?

The storage of data is defined as follows in accordance with the Swiss Federal Act on Electronic Signatures (ESigA):

The information (ID scan, passport certificate, video selfie, etc.) must be stored by SwissSign in an audit-proof archive for at least 11 years. The data is stored in Switzerland and is not used for commercial purposes.

What must I do if the identification is rejected?

Due to the strict requirements of the identity verification, there is a chance that yours may be rejected. Physical identification is another option (swissid.ch/locations).

I have received an e-mail informing me that the identity document linked with my SwissID account is due to expire soon, why is that?

Keeping the identity document linked with your SwissID account up to date is essential to continue benefitting from the full potential of your account. Providing SwissID with an up-to-date identity document is therefore important.

I have received an e-mail informing me that the identity document linked with my SwissID account has expired, why is that?

Keeping the identity document linked with your SwissID account up to date is essential to continue benefitting from the full potential of your account. Providing SwissID with an up-to-date identity document is therefore important.

In-Person identification

How does the identity verification work and how long does it take?

The identity verification usually takes around 5 to 10 minutes. The person authorised to carry out the check will make a copy of the ID document and confirm it. If opening an electronic patient record, you will also be contacted on your mobile phone during the appointment to verify your identity beyond doubt. 

I can’t find any identification points near me. What should I do?

Please check this page regularly – our team might be in your area soon!

Are you trying to find an identification point in your area or do you need to perform a large number of identity checks?

Please get in touch with us for more information.

I do not receive an e-mail with the application form for the verified identity. What can I do?

Please note that the application form will be sent to the e-mail address you use to log into your SwissID account. If you do not receive an application form by e-mail, you can download it directly and print it out.

If the problem persists, please contact our customer service.

I have a new identity document. What do I need to do?

If you have a new identity document that is stored in your SwissID account, you must have your identity verified again. An identity check must be repeated in the following cases:
 

  • Your name has changed (e.g. by marriage)
  • Your identity document has expired
What requirements do your submitted documents need to meet?
  • Your personal information and contact details (e.g. email address, telephone number) provided must be complete and faithful to reality.
  • Your identity document (passport or ID card, depending on the country) presented at the identity verification office must be valid and signed, and must have been issued by an official body. 
  • The original application dossier (application form and copy of your identity document) must be signed and sent to the SwissSign Group as stated on the application form.
What guidelines apply to the identity check?
  • For the identity check, you will need a certified copy of your valid identity document. You can arrange for this certified copy to be issued by an identity verification office (e.g. a city council or municipal administration) that has been authorised by the SwissSign Group.
  • The application form, which can be found in your SwissID account, must be sent to the SwissSign Group along with the certified copy of your identity document as stated on the application form.
  • The employees of SwissSign Group will review your application and add your verified identity to your SwissID account. For your identity to be verified, your SwissID account must be secured with two-factor identification (SMS, SwissID App).
What requirements need to be met in terms of the identification and registration process?
  • Identity check may only be carried out by trained employees who work in accordance with the most stringent security standards.
  • The original application dossier (application form and copy of your identity document) must be sent to the SwissSign Group as stated on the application form.
  • Your application can be unequivocally assigned to your SwissID account.
  • Your documents are reviewed by trained employees (registration authority officers) and your personal information is added to your SwissID account.