FAQ: SwissID App

I want to download the SwissID App from the App Store or Google Play Store, but I can’t find it. Why?

The operation of the SwissID App will be discontinued in October 2025. For this reason, new users can no longer download the SwissID App. However, all features remain available. 

 

Two-factor authentication with the SwissID App is not working. Why?

Due to the discontinuation of the SwissID App (see above), two-factor authentication via the app is no longer available for existing users. As an alternative, passkeys are now offered. This globally recognized standard is much simpler and more secure.

 

I need to verify my identity. How does that work without the SwissID App

Online identification can easily be carried out web-based on a mobile phone. A separate app is no longer required. Simply log in to your SwissID account and start the process under ‘My verified identity’.