Main section
Jobs
About us
A data security specialist by Swiss Post
SwissSign is a recognised Swiss Trust Service Provider (TSP) and a leading expert in trust services. We provide robust public key infrastructure that enables secure digital certificates, signatures and identity verification, ensuring trusted and legally compliant digital interactions.
SwissSign enables firms to uphold the highest standards of data protection, privacy, and compliance while empowering digital sovereignty and ensuring that their business operates securely and within regulations. Our fully self-managed, geo-redundant infrastructure, – located exclusively in Switzerland – guarantees that sensitive customer data is handled with unparalleled protection, offering our clients and their customers unmatched peace of mind.
What we offer
At SwissSign, you can expect a modern working environment with a great number of benefits.
Our benefits
Current job offers
Customer Support Specialist (80-100%) Glattbrugg (ZH)
Your new challenge
As a Customer Support Specialist, you are the business card of our company. With your communication skills and understanding of technology, you handle enquiries from our SwissID users and offer them assistance with our processes such as online identity verification.
You also support our business customers with enquiries about digital signatures and certificates and you support the processing of faults from the end customer 1st level support. Your hands-on mentality helps you to keep a cool head even in hectic times.
An overview of your tasks
Support for SwissID users:
- Receiving technical customer enquiries for SwissID users by telephone, ticketing system or e-mail in French, German, English and Italian, mainly on the following topics:
- Login with SwissID for online services
- Assistance with questions about online identity verification with the SwissID app
- Enquiries and support for qualified digital signatures according to ZertEs
- Inquiries about the electronic patient record and the support of users in digital onboarding
- Working hours: Monday to Friday, 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m.
What you bring along
- Successfully completed training
- Customer service/support experience
- Good manners and friendliness characterize you
- Flexibility and reliability
- Quick comprehension and analytical thinking
- Good communication skills and the ability to keep calm even in stressful situations
- Fluent French and solid German skills are mandatory, other languages such as Italian and English are desirable
Disclaimer: By submitting your application via email, you agree that SwissSign AG may process your data as part of the application process. Furthermore, you understand that email communications involve risks for which SwissSign AG accepts no responsibility. You can find more information in our data protection declaration. In addition, we would like to inform you that you can also send your application by post.
We look forward to receiving your application!
Sandra Stanek, HR Manager at SwissSign
E-Mail: [email protected]
Flexible working models
We offer flexible working hours and, on request, part-time work. Working from home is also part of our working model if required and depending on the activity.
Working environment
You can expect a modern working environment with a great deal of start-up spirit and plenty of creative scope. Personal responsibility and active participation are expressly desired. We communicate directly and have flat hierarchies.
Holidays
Maintaining a healthy work-life balance is important to us. This is why you get at least five weeks of holidays.
Public transport
Our location directly next to Glattbrugg railway station has excellent transport connections (S-Bahn, tram and bus). We also support the use of public transport and finance your Half-Fare travelcard.
Pension plan
Our pension plan comprises benefits exceeding the compulsory amount and includes an attractive allocation of savings contributions. The employer’s contribution is 65%, the employee’s contribution 35%.
Health
Health promotion is important to us. All employees have a modern, height-adjustable workstation. Every week a selection of fruit is available for free and sports enthusiasts motivate each other in the jogging group.
Further training
We attach great importance to qualified employees and therefore explicitly promote further training measures which are important for current or future activities.
Team
With us you will find a dynamic, international team with great colleagues. We often like to meet for a beer after work.
Communication
With us you can telephone free of charge. We cover your mobile subscription costs so you can concentrate on other things.
