Your new challenge

In this versatile and exciting position, you will provide comprehensive and competent support to the Head of Certificate Services in tackling the operational challenges of an internationally oriented trust service provider. With your expertise in Public Certificate Authority Services (TSP), strong customer orientation and technical proficiency, you will play a key role in further developing and positioning our certificate services in the market.
 

An overview of your tasks

• Manage Certificate Authority and Lifecycle Management roadmaps, tracking customer needs and market trends.
• Drive the commercializing of new PKI certificate types (e.g., BIMI, VMC) through active participation in international standards bodies
• Translate standards into commercial opportunities by collaborating with partners, technology providers, and relying on parties to launch and scale new product categories in the market
• Provide recommendations to redefine and optimize business models to mitigate risks from industry-wide PKI distrust events, ensuring continuity and trust for customers
• Monitor competitors and pricing to stay informed
• Collaborate with sales to support key clients
• Train sales team for improved performance
• Develop proposals for faster market entry
• Drive growth within TSP
• Support marketing activities
• Assist direct and indirect sales efforts
   

What you bring along

• University degree in computer science, business informatics, engineering, business administration or a related field (Master’s or Bachelor’s); additional certifications in PKI, IT security or product management are an advantage
• At least 10 years in a comparable position at a trusted certificate or trust service provider (TSP) with a focus on Public Certificate Authority Services
• Deep knowledge of PKI technologies, lifecycle management and international certification standards (e.g. BIMI, VMC); ability to translate complex technical topics into viable business models
• Excellent English skills (minimum level C1); German or additional languages an advantage; strong presentation and facilitation abilities
   

What makes you stand out

Alongside your specialist expertise, your trustworthiness, assertiveness, initiative and communication skills enable you to work successfully across departments. You are solution-oriented, structured and pragmatic in your approach.

Your new challenge

In this versatile and interesting position, you will provide comprehensive and competent support to the Head of Legal in the challenges of the day-to-day operations of an internationally oriented trust service provider. In addition to dealing with legal issues in IT and business law, this includes monitoring the legal compliance of all processes and products.

An overview of your tasks

• Answering legal questions of the individual business units with a focus on data protection, IT and contract law as well as labour law
• Providing legal advice to the business units in the context of operational business and projects
• Responsibility for internal regulations, directives, standard contracts and GTC
• Drafting and negotiating contracts
• Monitoring of relevant legislation (national and international)
• Legal coordination with the legal department of the parent company and other external stakeholders (including the EDÖB, external data protection officers, external lawyers)
• Supporting the various business units in legal discussions with third party customers, partners, suppliers.

What you bring along

• Master's degree in law (admission to the bar in Switzerland or the EU an advantage)
• At least three years of relevant professional experience in a law firm or an international company
• Very good language skills in German (C2) and English (at least level C1) are essential, knowledge of French (B1) is desirable
• Sound knowledge of Swiss and international contract and IT law
• Experience in commercial law as well as in national and European data protection law (FADP, GDPR)

What makes you stand out

• In addition to your in-depth specialist knowledge, you are characterized by qualities such as trustworthiness, assertiveness, initiative, and communication skills, which enable you to work successfully across departments.
• You have a solution-oriented personality, structured and pragmatic way of working
   

Your new challenge

As a Customer Support Specialist, you are the business card of our company. With your communication skills and understanding of technology, you handle enquiries from our SwissID users and offer them assistance with our processes such as online identity verification. 
You also support our business customers with enquiries about digital signatures and certificates and you support the processing of faults from the end customer 1st level support. Your hands-on mentality helps you to keep a cool head even in hectic times.

An overview of your tasks

Support for SwissID users:

• Receiving technical customer enquiries for SwissID users by telephone, ticketing system or e-mail in French, German, English and Italian, mainly on the following topics:
• Login with SwissID for online services
• Assistance with questions about online identity verification with the SwissID 
• Enquiries and support for qualified digital signatures according to ZertEs
• Inquiries about the electronic patient record and the support of users in digital onboarding
• Working hours: Monday to Friday, 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m. 

What you bring along

• Successfully completed training
• Customer service/support experience
• Good manners and friendliness characterize you
• Flexibility and reliability
• Quick comprehension and analytical thinking
• Good communication skills and the ability to keep calm even in stressful situations
• Fluent French and solid German skills are mandatory, other languages such as Italian and English are desirable